The outbreak of armed violence between the government and conflicting parties in Juba, South Sudan led to a severe deterioration in the nation’s security and stability. Organizations operating within the nation required emergency assistance to evacuate their staff amid the climax of the nation’s intense fighting and violence. At the time of incident, Constellis held existing contracts for evacuation services from South Sudan with four customer organizations and an additional 11 organizations approached Constellis to evacuate their non-Sudanese staff from the country.
Upon deciding to evacuate customer personnel, Constellis immediately activated its crisis response team and set up additional management structures to coordinate and control the evacuation operations. This effort was led by the corporate head office in Dubai, and executed by the regional management team in East Africa (Nairobi).
Within 12 hours upon the actual decision to air evacuate customer personnel, Constellis conducted the first air movement from Kenya to South Sudan and started the evacuation of customers from Juba International Airport. In support of the air operation, Constellis successfully conducted vehicle-borne security escorts throughout Juba to facilitate the concentration of customer personnel at Constellis’ facility in South-east Juba and there onwards escorting to Juba International Airport.
Constellis’ evacuation operation was entirely assessment and analysis/information led as well as deliberately and cautiously timed and synchronized depending on threat and security risk mitigating factors. Constellis’ forward deployed Field Security Advisors (FSAs) were able to medically assist customers who had suffered from severe injuries resulting from their exposure to the armed conflict in Juba. In total, over 50 customer personnel were evacuated from South Sudan within 72 hours.